Work Readiness Skills

POSITIVE WORK ETHIC: Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand
INTEGRITY: Abides by workplace policies and laws and demonstrates honesty and reliability
TEAMWORK: Contributes to the success of the team, assists others, and requests help when needed
SELF-REPRESENTATION: Dresses appropriately and uses language and manners suitable for the workplace
DIVERSITY AWARENESS: Works well with all customers and coworkers
CONFLICT RESOLUTION: Negotiates diplomatic solutions to interpersonal and workplace issues
CREATIVITY AND RESOURCEFULNESS: Contributes new ideas and works with initiative

SPEAKING AND LISTENING: Follows directions and communicates effectively with customers and fellow employees
READING AND WRITING: Reads and interprets workplace documents and writes clearly
CRITICAL THINKING AND PROBLEM SOLVING: Analyzes and resolves problems that arise in completing assigned tasks
HEALTH AND SAFETY: Follows safety guidelines and manages personal health
ORGANIZATIONS, SYSTEMS, AND CLIMATES: Identifies “big picture” issues and his or her role in fulfilling the mission of the workplace
LIFELONG LEARNING: Continually acquires new industry-related information and improves professional skills
JOB ACQUISITION AND ADVANCEMENT: Prepares to apply for a job and to seek promotion
TIME, TASK, AND RESOURCE MANAGEMENT: Organizes and implements a productive plan of work
MATHEMATICS: Uses mathematical reasoning to accomplish tasks
CUSTOMER SERVICE: Identifies and addresses the needs of all customers, providing helpful, courteous, and knowledgeable service

JOB-SPECIFIC TECHNOLOGIES: Selects and safely uses technological resources to accomplish work responsibilities in a productive manner
INFORMATION TECHNOLOGY: Uses computers, file management techniques, and software/programs effectively
INTERNET USE AND SECURITY: Uses the Internet appropriately for work
TELECOMMUNICATIONS: Selects and uses appropriate devices, services, and applications